Fire Service Technician, Minneapolis

Job DescriptionBe part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

What we offer: 

Competitive Starting Pay 

Paid Training 

Global Advancement Opportunities 

Company Vehicle (as applicable) 

Referral Bonuses 

Comprehensive Benefits 

Medical/Dental/Vision insurance 

Health Savings Account (HSA) 

Life Insurance 

401(k) savings plan with company match 

Short-Term and Long-Term Disability 

Employee Assistance Program

Wellness Program 

And More!  

What you will do 

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.  

Responsible for contacting customer representative and ascertain equipment/systems problems. 

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.  

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.  

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.  

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.  

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.  

Obtain customer signature upon completed service call assignment.  

Participate in a scheduled On-call rotation. Help to train or mentor others on the service team. 

Perform other duties as assigned. 

 

What we look for 

Required 

5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems. 

Valid Fire Alarm License 

Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.  

High School Diploma or equivalent  

Ability to follow verbal and written instructions.  

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.  

Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc  

Ability to work flexible hours including weekends to meet customer requirements.  

Overnight travel may be required.  

Demonstrate a high level of customer service.  

Maintain truck inventory to ensure timely response to customer needs.  

Ability to adhere to, implement, and always follow safety guidelines and procedures  

Strong organizational skills, positive attitude, and ability to learn quickly.  

Possess a valid driver’s license and driving record that meets company requirements.  

Able to pass a pre-employment background and drug test.  

Retain any licenses that are required by National, State and Local codes.  

Completion of SimplexGrinnell 4120 Network training within 12 months    

 

Preferred 

NICET Level II certification strongly preferred

Hiring Compensation Range: $49,600-$74,400 USD. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at .