Client Manager - Retail Analytics, California

Job Description

As a Client Manager, you'll contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with existing clients, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions.

Responsibilities:

Become familiar with NIQ Retail Analytics database content, processes, and frontend applications, and ensure data quality in collaboration with our backend data delivery team.

Train retailers on how to use NIQ data and dashboard solutions to execute pricing, promotion and assortment decisions.

Lead client teams through designing, selling, executing and presenting analytic studies to meet client’s research objectives.

Penetrate and establish enduring client relationships with senior decision makers at clients by demonstrating on-going value by driving client outcomes.

Ensure pro-active insights and action oriented solutions are delivered to clients.

Grow and develop with a team responsible for delivering against client commitments.

Accountable for driving account renewals and overall portfolio value to meet revenue goals.

Identify opportunities to collaborate across NIQ teams and uncovers sales opportunities with clients.

About you

You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results.  You confidently drive winning outcomes that meet strategic client objectives.  You are someone who values working on a diverse, inclusive team. 

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