Call Center Customer Service Agent, Alabama

Job Description

Job Description

Swift 7 Consultants is seeking a motivated and detail-oriented Call Center Customer Service Agent to join our team in Montgomery, AL. In this role, you will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience with every interaction.

Responsibilities

Answer inbound calls and respond to customer inquiries in a professional manner

Provide accurate information regarding products, services, billing, and account details

Resolve customer complaints efficiently and escalate complex issues when necessary

Document all customer interactions clearly and thoroughly

Maintain a high level of customer satisfaction through effective communication

Meet individual and team performance metrics and service standards