Network Technician, Alabama

Position Title: Network Technician (Entry Level)

Duration: 3-6 months contract with high possibility for conversion to the merit system

Location: Montgomery, AL (Onsite)

In person interviews will be conducted

Additional Info

Possible working on Federal and State holidays

Will work alternating weekends regardless of shift.

Will train on 1st shift initially from 8AM to 4PM - once trained will move to the 3rd shift - 12AM - 8AM shift and include some weekend work (every 3rd weekend once trained)

This position requires weekend and vacation work as it is a help/support and services position (24/7 operation)

Position Description

This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance.

This will be monitoring and maintaining LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits.

Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and Client's services are properly reflected.

Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability.

Performs analysis of Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved.

Prefer CompTIA Network Plus Certification.

Skills Required

1 years knowledge and/or experience with LAN/WAN maintenance and support.

1 years call center/service desk experience.

Good customer service skills.

Experience and/or knowledge of voice and data circuits including troubleshooting and research.

Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).

Experience Required  

1 year systems analysis experience/service desk     

Education Required    

High School Diploma or GED