Network Technician, Alabama

100% Onsite

Montgomery, AL

Position Description:

This is full performance level work using applied and developmental technical work in data systems monitoring and maintenance. * This will be monitoring and maintaining Client LAN/WAN networks, including a variety of types of networks, point to point, wireless, campus, VPN, and agency host computer configurations for statewide multi-complex networks for voice and data circuits. * Create and update information in ServiceNow such as incidents, requests, problems, configuration items, change requests, remediation, resolution information, and/or status updates in a timely and accurate manner to ensure Service Now is utilized as the system of record, information is readily available, and Client's services are properly reflected. *Recognize alarms, alerts, and faults, and respond to observed problem so that service or equipment faults are reported immediately following standard infrastructure procedures, to maintain service reliability and availability. * Performs analysis of State Data Network, using reports generated by network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventative maintenance or corrective action; initiates corrective procedures, including trouble reports so that correct maintenance or technical support personnel are involved. * Prefer CompTIA Network Plus Certification. * Possible shift work. * Possible working on Federal and State holidays * Will work alternating weekends regardless of shift. * Will train on day shift from 8AM to 4PM - once trained will move to the 12AM - 8AM shift * This position requires weekend and vacation work as it is a help/support and services position (24/7 operation) * 3rd shift (12AM to 8AM) and include some weekend work (every 3rd weekend once trained) * Position will train on 1st shift initially (8AM to 4PM) for a period of 2-6 weeks before continuing to actual shift. Below is an example of the schedule/shift: M – 12am - 8am T – 12am - 8am W – 12am - 8am TH – 12am - 8am F – 12am - 8am S – S - M – 12am - 8am T – 12am - 8am W – 12am - 8am TH – 12am - 8am F – 12am - 8am S – S – M – 12am - 8am T – 12am - 8am W – 12am - 8am TH – 12am - 8am F – 12am - 8am S – 12am - 8am S – 12am - 8am M – 12am - 8am T – 12am - 8am W – 12am - 8am T - F - S - S -

Skills Required:

1 years knowledge and/or experience with LAN/WAN maintenance and support. * 1 years call center/service desk experience. * Good customer service skills. * Experience and/or knowledge of voice and data circuits including troubleshooting and research. * Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).

Experience Required:

1 year systems analysis experience/service desk

Education Required

High School Diploma or GED

Additional Information:

This position will convert to the merit system. Currently budgeted 3-6 months but could fluctuate. -In person interviews will be conducted -These positions are very demanding as this is a Network Operation Center. -Will be required to work on Federal and State holidays -Will train on day shift from 8AM to 4PM -Will work alternating weekends -Position is onsite, full time in Montgomery, AL. NO remote work will be considered -Looking to move quickly on this position. -Please direct all questions to Acro PM.