Customer Data Manager, Mountain View

Job Description

We are seeking a highly motivated and detail-oriented Customer Data Manager to join our team. This role is crucial in ensuring the integrity, accuracy, and usability of customer-related data across the organization. You will be responsible for maintaining and managing data relationships, proactively reviewing data quality, monitoring data refreshes, generating test data, and managing the lifecycle of customer data by identifying and deactivating obsolete elements.

Essential Duties and Responsibilities:

Maintain relationships between customer data elements across systems, ensuring accurate and meaningful connections

Conduct regular reviews of customer data to identify and resolve data exceptions and discrepancies

Monitor scheduled and ad-hoc data refresh activities across systems

Develop and maintain exceptions reporting processes to proactively detect and correct data quality issues

Generate and maintain high-quality test datasets to support user acceptance testing (UAT)

Identify obsolete, reduendant, or inactive data elements and execute systematic deactivation or removal

Collaborate with cross-functional teams to understand business needs and data dependencies

Work with business stakeholders and IT to implement data governance best practices for data retention, archiving, and disposal

Maintain audit trails for all data modification and removal activities