Executive Support Specialist, Mountain View

Executive Support Specialist

Location: Mountain View, CA Duration: 1+ Years with high extension possibility Position Overview The Executive Support Specialist provides high-touch technical and administrative assistance to senior executives and their administrative teams. This role ensures seamless technology experiences, proactive issue resolution, and exceptional customer service for high-profile stakeholders.Key Responsibilities: Deliver white-glove technical support for executives, including troubleshooting across Microsoft and competitor products. Manage incident and service requests via IcM and ServiceNow; ensure timely resolution and SLA compliance. Provide real-time AV and meeting support for executive events and conferences.Perform technical tasks such as: Password resets and identity management. Software installations and Exchange administration. Hardware setup and troubleshooting. Generate service reports (ticket volumes, SLA metrics, NSAT scores) and maintain knowledge base documentation. Act as a liaison between executives and engineering/product teams to escalate and resolve complex issues.Maintain strict confidentiality and professionalism in all interactions. Required Qualifications: Technical Expertise: Strong knowledge of Microsoft technologies (Windows, Office 365, Teams) Problem-Solving Skills: Ability to diagnose and resolve complex technical issues quickly. Communication: Excellent verbal and written communication skills for executive-level interactions.Customer Service Orientation: Demonstrated ability to deliver exceptional support under pressure. Adaptability: Ability to learn new tools and troubleshoot unreleased products. Certifications (Preferred): ITIL, MCP, or equivalent. Desired Attributes: Honest, diligent, and detail-oriented. Comfortable working in high-pressure environments.Strong interpersonal skills and a proactive mindset.