Customer Service Representative, Antioch

Pay:
$***** - $***** per hour
Job description:
We are looking for an experienced Customer Service Representative to provide excellent and organized customer care, for a fast-paced Food Manufacturing Company.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, along with aiding production and shipping with a detailed, and organized department.
Looking for someone reliable, organized, professional, and honest, that works well with other people.
Flexibility and willingness to share day to day office responsibilities with office staff.
Qualities needed to be successful: above average computer skills, attention to detail, follow-through, high organizational skills, great communication skills, good at multi-tasking, dependable, etc.
Background and experience in the food manufacturing industry a plus.
Responsibilities
Improve Customer Service department
Take ownership of issues and follow problems through to resolution
Take ownership from PO to Fulfilment
Pay careful attention to accuracy of PO's
Develop service procedures, policies and standards
Keep accurate records and document discussions
Work professionally with production support, shipping and freight providers
Maintain an orderly workflow according to priorities
Work with Operations Manager, Plant Manager, Shipping/Receiving Manager, QC Manager and Supervisors
Prioritize each and every customer
Follow up with customers and production on product availability, dates, etc.
Order/PO accuracy a must
Professional communication with company and customers.
Accurate PO entry
Skills
Proven working experience as a Customer Service Representative
Skilled/Proficient at SAP and/or Business Central
Excellent Organizational skills
Excellent knowledge of organized office procedures
Proficiency in English.
is a plus.
Working knowledge of customer service software, databases and tools.
Ability to problem solve
Strong customer-facing and communication skills
Advanced troubleshooting and multi-tasking skills
College Education a plus
'Benefit Conditions:
Only full-time employees eligible.
Not a remote position
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Application Question(s):
Are you proficient in SAP and/or BC?
Education:
Associate (Required)
Experience:
SAP and/or Business Central: 3 years (Required)
Customer service: 4 years (Required)
Language:
English (Required)
Ability to Relocate:
Lake Villa, IL *****: Relocate before starting work (Required)
Work Location: In person