Customer Account Representative, California

Soft Flex Company is the leading innovator in the manufacturing of beading wire, driven by a true passion for beading. We create and distribute products that we use in our own designs, setting a high standard for quality and creativity. Our mission is to define excellence by leading our industry with the best products and services while inspiring creativity through education. We are committed to surpassing our customers' expectations and deeply value their loyalty.

This is a part-time on-site role for a Customer Account Representative located in Sonoma, CA. The Customer Account Representative will manage customer accounts, handle inquiries, process orders, and ensure customer satisfaction. Daily tasks include responding to customer correspondence, updating account information, and assisting with sales and support. The role requires excellent communication skills and an ability to work in a busy office environment.

This job is 18-24 hours per week.

Requirements

Experience in a sales or customer care position

Knowledge and abilities using Intuit QuickBooks and MS Excel is helpful

Type 60+ words a minute and know 10-key by touch

Excellent organization and communication skills

Ability to set goals and manage your own time

Beading and/or crafting background is ideal

Social media knowledge is a plus

Successful completion of Criminal Background, Motor Vehicle Record, and Drug Screen checks

Benefits

The Benefits Package includes paid vacation, sick leave, paid holidays, an amazing employee discount and more.