Business Analyst, Merrimack

?? Now Hiring: Business Analyst – Health & Welfare (Annual Enrollment)
?? Merrimack, NH (Primary Location)
?? Westlake, TX & Smithfield, RI (Secondary Locations)
?? Hybrid Schedule
?? Contract via Fidelity TalentSource
? No C2C or third-party submissions
?? The Role
Fidelity TalentSource is hiring a Senior Business Analyst – Health & Welfare to join a team of passionate professionals supporting Health & Welfare Annual Enrollment and ongoing client initiatives.
In this role, you'll serve as a requirements and validation expert, partnering closely with client delivery and program leadership to ensure Fidelity's recordkeeping systems align with detailed business and regulatory requirements.
You will play a critical role in shaping solutions that support our clients while modeling Fidelity leadership principles and fostering a collaborative, innovative environment.
? The Expertise We're Looking For
Bachelor's degree or equivalent industry experience
5–7 years of Business Analysis experience
5+ years of direct Health & Welfare Annual Enrollment experience
5–7 years in benefits administration, H&W outsourcing, or similar recordkeeping environments
Strong customer focus with the ability to balance service and sound business judgment
?? The Skills You Bring
Strong organizational, prioritization, facilitation, and time-management skills
Ability to analyze and translate complex business requirements
In-depth understanding of:
Health & Welfare plan provisions
Recordkeeping systems and core product mechanics
Regulatory environment
Strong analytical and critical-thinking skills
Excellent written and verbal communication
Experience developing and executing documented procedures
Agile experience preferred (not required)
Advanced Microsoft Office skills
?? The Value You Deliver
Partner with Client Delivery Portfolio Managers and Healthcare Program Managers to support AE and ongoing milestones
Define and analyze complex client requirement changes
Perform detailed data analysis and reporting to support client decisions
Identify requirement gaps and recommend functional/system solutions
Define and support System and Business Acceptance Testing
Execute root cause analysis for pre- and post-migration issues
Perform data validations, remediations, and QA checks
Develop training and reference materials for participant services
Contribute to process improvement initiatives
Mentor and support onboarding of new associates
?? Why Fidelity?
For over 20 years, Fidelity has delivered trusted Health & Welfare administration solutions that bring health and wealth together to drive better outcomes.
Join a company known for its integrity, innovation, and commitment to helping people live the lives they want.
?? Apply now and bring your Health & Welfare expertise to a team where your impact truly matters.
Fidelity Investments is an equal opportunity employer.