Customer Service Supervisor, Middlesex

Job Title:
Customer Service Supervisor
Location:
Piscataway, NJ
Type of Employment:
Permanent
In Office/Hybrid/Remote:
In Office
Salary:
$75,********,000
Job Summary:
LHH is partnering with a growing organization in the distribution space to identify an Customer Service Supervisor to oversee day-to-day operational functions across customer support, warehouse operations, and logistics coordination.
This individual will play a key role in improving operational processes, supporting team leadership development, and driving efficiency initiatives across multiple business functions.
The qualified candidate
must have
at least five years' related experience, come from a consumer packaged goods/manufacturing industry, and bring a hands-on leadership style.
If this role aligns with your background, please apply today for consideration.
Responsibilities:
Provide daily oversight for key operational teams to ensure smooth and efficient business operations
Support operational consistency across internal warehouse locations and third-party logistics providers
Partner with department leaders to improve workflow efficiency, accountability, and overall team performance
Support team growth and performance by developing leadership skills, improving accountability, and fostering a collaborative work environment
Identify operational bottlenecks and implement process improvements to increase productivity and reduce inefficiencies
Develop and track KPIs and operational reporting metrics to monitor performance and support business goals
Collaborate with internal departments including sales, finance, procurement, and supply chain teams to ensure operational alignment
Partner with IT and systems teams to improve ERP utilization and support workflow automation initiatives
Assist with operational readiness efforts related to future warehouse management system enhancements
Help drive a results-oriented environment focused on efficiency, collaboration, and strong day-to-day execution
Required Experience:
Bachelor's degree in Business, Supply Chain, Operations Management, or a related field preferred
At least 5 years of operations leadership experience within a distribution, logistics, manufacturing, or warehouse environment
Experience overseeing warehouse operations and logistics processes required
Strong background leading teams in fast-paced operational settings
Familiarity with ERP systems and operational reporting tools
Exposure to warehouse management systems (WMS) and workflow automation tools is a plus
Strong leadership, communication, and problem-solving abilities
Ability to manage multiple priorities and collaborate cross-functionally
High level of accountability with a proactive and solutions-oriented mindset
The company offers a competitive benefits package including medical, dental, vision, and paid time off.