Customer Service Coordinator - Travel Support, Fitchburg

Job Summary
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience.
This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.
Key Responsibilities
Communicate with clients regarding travel inquiries and requests
Provide guidance on travel options, timelines, and next steps
Support reservation coordination and follow-up communication
Ensure accuracy of client information and travel details
Deliver high-quality service with professionalism and care
Follow company processes and service standards
Qualifications
Excellent written and verbal communication skills
Strong organization and time-management abilities
Self-motivated and comfortable working remotely
Detail-oriented and customer-focused mindset
Customer service, administrative, or hospitality experience preferred
Interest in travel is beneficial
What We Offer
Comprehensive training and ongoing mentorship
Flexible remote work options
Part-time or full-time opportunities
Career growth within the travel industry
Positive, team-oriented culture
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