Customer Service Coordinator I, Tewksbury

Customer Service Coordinator I
CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment.
This role serves as the first point of contact for customers and internal teams, handling high-volume order entry, case management, and customer inquiries while delivering exceptional service.
Location: Tewksbury, MA
Candidates must be able to commute and work onsite in Tewksbury, MA
Pay Rate: $*****/hour-$*****/hour
Work Hours: M-F 8am-5pm
Education: High school diploma or equivalent required
Key Responsibilities:
Manage high-volume customer inquiries via phone and email
Process accurate order entry and order management activities
Handle Salesforce.com case management and customer follow-up
Coordinate with internal teams including Sales, Accounting, Quality, Manufacturing, and Distribution
Provide information regarding inventory, pricing, shipping, and technical inquiries
Maintain customer account information and support account updates
Resolve routine customer issues and initiate corrective actions as needed
Ensure timely communication and follow-up with customers and internal stakeholders
Required Skills & Qualifications:
2+ years of customer service or commercial experience preferred
Strong verbal and written communication skills
Ability to work in a high-volume, fast-paced environment
Proficiency with Microsoft Word, Excel, email, and web applications
Typing speed of approximately 50 WPM
Strong attention to detail, organizational, and problem-solving skills
Ability to work independently and collaboratively within a team
Reliable attendance and strong work ethic
Preferred Experience:
Salesforce.com case management experience
PeopleSoft Order Management or comparable ERP system experience
Call center experience
Experience in the Life Sciences industry or related field
Additional Information:
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company