Patient Access Agent Centralized Call Center, Lowell

Patient Access Agent Centralized Call Center
We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics.
This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently.
Answer incoming calls and provide exceptional customer service
Schedule new patient evaluations
Manage cancellations, rescheduling, and basic insurance questions
Call patients referred by physicians to schedule evaluations
Process and return online appointment requests
Route clinical questions or urgent matters to the correct clinic
Maintain accurate information in the EMR and follow scheduling protocols
Support a positive, efficient patient experience with every interaction
Qualifications
High school diploma or equivalent
Customer service or medical scheduling experience preferred
Strong communication and phone skills
Ability to multitask in a fast-paced environment
Comfort using computer systems and scheduling software
Professional, patient-centered attitude
Additional Information
What We Offer:
Supportive team environment
Opportunities for growth
Meaningful work helping patients access exceptional care