Customer Service Coordinator I, Tewksbury

Customer Service Coordinator I

CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment. This role serves as the first point of contact for customers and internal teams, handling high-volume order entry, case management, and customer inquiries while delivering exceptional service.Location: Tewksbury, MA Candidates must be able to commute and work onsite in Tewksbury, MA Pay Rate: $16.80/hour-$18.76/hour Work Hours: M-F 8am-5pm Education: High school diploma or equivalent required Key Responsibilities: Manage high-volume customer inquiries via phone and email Process accurate order entry and order management activitiesHandle Salesforce.com case management and customer follow-up Coordinate with internal teams including Sales, Accounting, Quality, Manufacturing, and Distribution Provide information regarding inventory, pricing, shipping, and technical inquiries Maintain customer account information and support account updatesResolve routine customer issues and initiate corrective actions as needed Ensure timely communication and follow-up with customers and internal stakeholders Required Skills&Qualifications: 2+ years of customer service or commercial experience preferred Strong verbal and written communication skills Ability to work in a high-volume, fast-paced environment Proficiency with Microsoft Word, Excel, email, and web applications Typing speed of approximately 50 WPM Strong attention to detail, organizational, and problem-solving skillsAbility to work independently and collaboratively within a team Reliable attendance and strong work ethic Preferred Experience: Salesforce.com case management experience PeopleSoft Order Management or comparable ERP system experience Call center experience Experience in the Life Sciences industry or related fieldAdditional Information: No third party resumes will be accepted Drug testing and/or other employment-related inquiries may be conducted CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal lawsAll interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors) CTG is an Equal Employment Opportunity employer CTG is an E-Verify Company