Customer Support, Nashville, TN

As a Reactive Planner 2 within the Customer Service Support Center, you will be responsible for the end-to-end coordination of service for North American customers. This includes scheduling Field Service Engineers, managing parts delivery, and ensuring equipment availability.

You will act as a vital link between the customer and the technical team, working within ServiceMax and other ERP tools to provide an exceptional service experience. The ideal candidate is a fast learner who thrives under pressure and possesses top-tier communication skills.

salary: $24 - $26.01 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School

Responsibilities

• Resource Planning: Create and manage medium-to-long-term planning for service operations, ensuring workload realization and service delivery align with business objectives.

• Escalation Management: Serve as the primary point of contact for service order exceptions and escalations. You will analyze, register, and communicate issues for internal and external stakeholders.

• Problem Solving: Identify planning bottlenecks and execute solutions with minimal direction.

• Continuous Improvement: Identify patterns in customer inquiries to improve service protocols and update knowledge management content.

• Customer Interaction: Spend the majority of your time interacting with external customers via phone and email to facilitate timely solutions for equipment issues.

• Must have Proficiency in ServiceMax, Salesforce, SAP , or similar ERP/planning tools 

Skills

• Customer support
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Typing Skills
• Call Center Support
• Basic Computer Skills
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.