Customer Service Representative, Texas

Overview:
Jumpstart Your Career in Customer Support!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

 

About the Role

As a Customer Support Representative, you’ll be the go-to person for customers calling about their utility services. From billing and payments to starting or stopping service at a new home, you’ll provide clear, compassionate, and helpful answers—making each interaction smooth and stress-free.

Responsibilities:
What You’ll Do

Provide exceptional support to residential utility customers

Build authentic relationships and help members feel heard and supported

Help with billing questions, payments, and account updates

Support service requests like starting, stopping, or transferring utility service

Educate customers on self-service tools

Troubleshoot basic issues and schedule technician visits when needed

Follow a set call flow to ensure a consistent, quality experience

Close support tickets efficiently and ensure customer satisfaction

Keep accurate records of interactions and issues

Maintain a positive and proactive attitude—even on tough days

Qualifications:
What You’ll Bring

A heart for helping others and a calm, patient approach

Great communication skills—you know how to make someone feel heard

Comfortable with multitasking in a fast-paced environment

Comfort learning new tools and explaining things clearly

At least 6 months of customer service experience (retail, phone, or face-to-face)

Typing speed of 25+ WPM

A flexible, team-first mindset

Must-Haves

18+ years old

High school diploma or equivalent

Full-time availability (8-hour shifts, 40 hrs/week)