Spa Front Desk Receptionist, Universal City

Join The Team At Massage Heights
At Massage Heights, we believe in the healing power of touch.
We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time.
We believe our team members promote healing by providing mental and physical wellness.
We value being loyal, authentic, diligent, and passionate.
We work to build a diverse and inclusive organization and are loyal to our team members.
We are authentic in our commitment to making Massage Heights the massage provider of choice.
We are passionate about our guests.
We are diligent in providing a consistently elevated experience.
Do you have a passion for helping people?
Can you learn and implement new computer technologies?
Can you work well and thrive in a fast-paced team environment?
If yes, we want to get to know you!
We are looking for someone with a largely open schedule, and reliable transportation.
Candidates must be able to work 3-5 shifts per week, including weekends, and most likely these will be a mix of morning and/or evening shifts.
We offer a competitive compensation with $1/hour increases every 6 months guaranteed plus quarterly bonuses!
Responsibilities:
Greet guests and members with warm, welcoming, and positive energy
Answer phones with fantastic phone etiquette, including upbeat tone and articulation
Maintain a mature temperament
Build rapport with guests and members while waiting in lobby
Schedule appointments, check guests and members in and out, and collect payments within our robust software system
Present/sell membership programs to new guests
Retain members by providing an excellent client experience
Work efficiently in a fast-paced environment
Requirements:
Must have reliable transportation to commute between all eight of our locations
Must have outstanding customer service and problem-solving skills
Must have a positive attitude
Must have friendly and professional phone etiquette
Must have the ability to objectively receive feedback and integrate it into your work
Must have the flexibility to work a non-traditional schedule
Must have the ability to multi-task
Benefits:
Be part of a team that encourages growth, has fun and builds relationships
Medical benefits available - medical, dental, vision, and life
Paid time off
Free monthly massages and facials
Team member discounts
Employee assistance program
Competitive pay with $1 pay raises every 6 months and quarterly bonuses!
We will only be moving forward with candidates who have completed the assessment portion of our hiring process.
Compensation: $***** per hour