Customer Service Representative, Florham Park

divh2Customer Service Representative/h2pThis position exists to ensure our customers satisfaction with timeliness and quality of plant orders.
/ph3Qualifications/h3ulliA college degree is required (Associates Degree minimum), demonstrating your commitment to continuous learning and growth.
/liliProficiency in Microsoft Word, Excel, and Outlook is a must, with the ability to learn and navigate our AS400 system.
/liliYour ability to recall facts, situational data, and procedural details will be essential in fulfilling your responsibilities.
/liliOccasional travel may be required for training purposes, showcasing your dedication to professional development.
/liliYoure reliable, adaptable, and able to handle job stress with professionalism and grace.
/liliExceptional teamwork, communication, and customer service skills are essential as you interact with colleagues and customers.
/liliPhysical requirements are typical of a regular office environment, ensuring your comfort and well-being.
/liliEnsure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
/liliCapable of effectively managing job-related stress and fostering productive workplace interactions.
/li/ulh3Job Responsibilities/h3ulliAs a CSR, youll be at the forefront of our customer interactions, processing purchase orders, sample requests, claims, and more, ensuring timely responses and addressing customer needs with care and attention.
/liliYoull act as a liaison between customers and various departments, ensuring that all issues and requests are coordinated and resolved efficiently.
/liliManaging daily reports, youll stay on top of issue statuses and take necessary actions to ensure customer satisfaction.
/liliYoull take ownership of assigned accounts, handling orders, samples, inquiries, and other tasks to uphold our commitment to exceptional service.
/liliProcessing orders and sample requests will be among your primary responsibilities, ensuring accuracy and efficiency.
/liliResponding to inquiries from customers and internal departments, youll demonstrate your excellent communication skills and dedication to customer satisfaction.
/liliReviewing and taking action based on reports will be part of your daily routine, contributing to our continuous improvement efforts.
/liliYoull enter new customer data, coordinate orders, samples, and account setup, collaborating with various departments to ensure seamless operations and customer delight.
/liliAdhering to company procedures, youll uphold our standards of excellence and direction, contributing to our success and growth.
/liliYoull be ready to tackle any additional functions or special projects that arise, embracing the dynamic nature of our business.
/li/ulpInteplast Group is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at ****** and let us know the nature of your request and your contact information.
Requests for accommodation will be considered on a case-by-case basis.
Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.
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