IT - Service - Associate OneSource Service Support Specialist, Connecticut

Job Description: Responsibilities:

• To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.

• Meet regularly with laboratory service providers to ensure open lines of communication and identify, review, and resolve issues in a timely manner and/or escalate as necessary.

• Be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.

• Support decommissioning of old instruments and related documentation

• Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation

• Be involved in improvement work linked to the assignment.

• Execution of regular inventory activities utilizing asset management tracking tools

• Manage the collection and shipment of pipettes for monthly calibration

• Prepare lab equipment to be shipped off-site for depot service and process delivery upon return

• Perform other tasks as needed

Basic Qualifications:

• High School Diploma or GED

• 0-2 years of experience in a customer service focused role

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”