IT - Service - Associate OneSource Service Support Specialist, Connecticut

Title: IT - Service - Associate OneSource Service Support Specialist

Location: Regional Description (Onsite)

Employment Type: Contract

Compensation:

Pay Range:$19.11-$27.30/Hrs

Description:

• Provide first-line support to the scientific community to minimize disruption.

• Facilitate communication and issue resolution with laboratory service providers.

• Coordinate equipment maintenance and repair scheduling with lab staff.

• Assist in the decommissioning and onboarding of laboratory instruments.

• Participate in improvement initiatives related to service assignments.

• Manage inventory activities using asset management tools.

• Handle the preparation and shipment of lab equipment for service.

Key Responsibilities:

• Collaborate with staff to ensure quality and compliance in the laboratory.

• Maintain and archive laboratory documentation.

• Communicate with lab users regarding site service impacts.

• Cross-train and provide backup for other lab support areas as needed.

Qualifications:

• High School Diploma or GED.

• 0-2 years of experience in a customer service-focused role.

• Associates Degree and experience in the pharma or chemical industry preferred.

• Understanding of GLP/GxP and 5S principles is desirable.

• Valid US driver’s license.

• Ability to drive process improvements and work under pressure.

• Strong communication skills and a service-oriented attitude.

Core Technologies:

• Asset Management Tools | Inventory Tracking Systems

Benefits:

Learn more about our benefits offerings here  

EEO Statement:

Learn more about our EEO policy here