Customer Service Manager | Aerospace Manufacturing, Branford, CT

A premier Custom Aerospace Components Manufacturer in Branford, CT, is seeking a results-driven Customer Service Manager (CSM).

As the CSM, you will lead a team of Customer Account Managers (CAMs) to ensure high-quality service, strong commercial execution, and seamless alignment between customer backlog and internal production schedules.

Key Responsibilities

• Leadership: Manage and develop the Customer Account Management team, providing daily direction on order entry and priorities.

• Operational Excellence: Oversee the quoting process, price lists, and the alignment of customer backlog with production and shipping schedules.

• Cross-Functional Collaboration: Partner with Sales, Engineering, and Finance to balance customer commitments with cost control and margin objectives.

• Process Improvement: Drive ERP optimization to streamline manual tasks and improve response times for quotes and order status.

• Reporting: Manage performance metrics and provide ad-hoc reports to support business development and annual planning.

Qualifications

• Experience: 3–5 years of experience, ideally in a build-to-order manufacturing environment (Aerospace experience highly preferred).

• Management: 3+ years of leadership experience.

• Technical Skills: Proficiency in ERP systems and MS Office; ability to interpret complex technical specifications.

• Regulatory Knowledge: Familiarity with quality certification environments and highly regulated industries.

• Education: BS in Business Administration or a related field is preferred.

How to Apply If you are a growth-oriented professional seeking a leadership role in a fast-paced environment, we want to hear from you.

Please send your resume directly to: Asieh Mobaiyen

salary: $85,000 - $90,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Leadership: Manage and develop the Customer Account Management team, providing daily direction on order entry and priorities.

• Operational Excellence: Oversee the quoting process, price lists, and the alignment of customer backlog with production and shipping schedules.

• Cross-Functional Collaboration: Partner with Sales, Engineering, and Finance to balance customer commitments with cost control and margin objectives.

• Process Improvement: Drive ERP optimization to streamline manual tasks and improve response times for quotes and order status.

• Reporting: Manage performance metrics and provide ad-hoc reports to support business development and annual planning.

Skills

• Customer support

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.