Customer Service Supervisor, Westbrook

Customer Service Supervisor
The Customer Service Supervisor is focused on fostering a teamwork environment and reports to the Regional Customer Service Manager.
This role is onsite with the Customer Service team in Westbrook, ME.
This role is perfect for an individual who is hands on, leader, with great communication skills.
A vital member of the customer service team, this is an opportunity to build a career with an industry leader.
Job responsibilities include:
Develop and implement customer service policies and procedures
Train new CSRs and provide ongoing development on products, services, and plant limitations
Investigate, solve, and/or provide assistance to CSRs on higher level customer problems (know when to escalate to plant management)
Provide technical advice and assistance to staff and customers regarding products and services of the organization
Liaison between Sales Team and Operations Team
Participate in educational opportunities internally and externally, to enhance knowledge of product
What We Are Looking For:
Must have a minimum of a High School diploma or GED
Minimum of 5 years previous customer service experience
Minimum of 2 years customer service & supervisor experience preferred
What OBE Offers You:
Benefits that benefit you industry competitive benefits at the lowest cost to the employee
Work-life balance PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work A pay-for-performance culture with potential for annual raises and bonuses
Training We will equip you with the knowledge and skills you need to succeed
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.