People Connect Associate, New York, NY

Description

Job Responsibilities:

Deliver accurate, efficient and consistent people process support across the entire employee lifecycle.
Partner with People Business Partners, specialist HR teams and operational colleagues around the globe to deliver seamless employee experiences.
Coach employees on available HR self-service tools to guide efficiency and customer satisfaction
Build trusted relationships with managers and translate business needs into clear, practical people solutions.
Use data and analytics to identify trends, guide decisions, and drive process improvements.
Manage complex and sensitive employee relations cases, ensuring fair, timely and compliant outcomes.
Support the evolution of ServiceNow and Workday, helping to enhance self-service and process automation.
Communicate effectively across regions and time zones, providing responsive and thoughtful support.
Contribute to continuous improvement by sharing knowledge, feedback and best practices across the team.

Skills:

4+ years’ experience in HR advisory or business partnering roles within large, matrixed organizations, enhancing the employee lifecycle through consistent, people-first delivery.
Proven experience managing employee relations matters, including performance, absence, grievance and conduct.
Sound knowledge of US employment law and awareness of employment practices across the Americas.
Proficiency in ServiceNow (Sofi) and/or Workday, or similar HR systems.
Strong collaboration skills and the ability to influence outcomes in a matrixed environment.
A data-driven mindset, confident in interpreting HR data and maintaining accurate records.
Excellent communication skills with cultural awareness and cross-regional sensitivity.
Adaptability in a fast-paced environment and openness to new technology and evolving ways of working.
A proactive, learning mindset, sharing knowledge to strengthen team capability and improve service delivery.

Education/Experience:

Highlights

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