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Help Desk Technician (remote), New York

Help Desk Technician (remote), New York
Description
This role is the first line of support for our clients. The Level 1 Technician is responsible for responding to support requests, troubleshooting common IT issues, documenting work clearly, and escalating tickets when needed.

This position is a great fit for someone who is dependable, coachable, technically curious, and committed to being a strong teammate.

Key Responsibilities

Client Support and First Response

The Level 1 Technician provides the first response to client support requests and helps create a positive client experience.

Responsibilities include:

Respond to incoming support requests by phone, email, and ticketing system
Provide professional, friendly, and timely support to clients
Troubleshoot common technical issues, including:
Workstation problems
Microsoft 365 access issues
Password resets
Email configuration
Printer issues
Software errors
Basic network connectivity problems
Use remote support tools to diagnose and resolve issues whenever possible
Guide clients through simple troubleshooting steps when remote access is not available
Highlights
  • Company name
    meistro
  • Job position
    Help Desk
Account settings
verenas13
05/27/2026
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Help Desk Technician (remote) has been posted in the New York Customer Service & Call Center category on Locanto.

If you’re looking for something similar, check out Help Desk Manager, Brooklyn, Walmart Jobs Opportunities, Benefits, and How to Apply, New York or customer representative in 120 W, manhattan, also posted in Customer Service & Call Center. Currently, there are 9 ads posted in the Customer Service & Call Center category in New York.

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