Call Center Representative, New York

divh2Call Center Representative/h2pCandidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound Outbound calls, Emails, and Live Chat in a friendly timely manner.
Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
/ppstrongEssential Duties/strong/pulliManage a high volume of Inbound/Outbound Phone, Email Chat contacts from customers who are calling with questions or need assistance with their issues/liliFull understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs/liliProactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
/liliLiaison with other departments to resolve customer issues/liliCommunicate effectively and with a positive tone with peers and your manager/liliContribute to a high-performance and friendly workplace culture/liliIdentify and assess customers needs to achieve satisfaction/liliBuild sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication/liliAchieve the client and Influxs KPIs (Call Handling, Email, Chat, CSAT QA quotas)/liliStrong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
/liliDeliver on your promises and obligations to drive an exceptional customer experience,/li/ulpstrongMinimum Requirements/strong/pulliMinimum 2 years proven customer support experience or experience as a call center representative/liliExcellent written and verbal English communication skills, English Language must be clear, no native accent/liliStrong problem-solving and negotiation skills as well as the ability to handle difficult customer calls/liliWe operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift/liliEmpathetic and display the necessary soft skills required for customer support/liliAbility to take ownership of the situations/liliHappy to be empowered to work with little supervision/liliAble to work in a fast-paced environment/liliAbility to multitask and not get frustrated/liliTrack record of achieving KPIs and delivering strong CSAT scores/li/ulp* Internet and Device Requirement */pulliMinimum 40mbps wired internet connection/liliMinimum i5 processor or i3 processor 6th generation/liliMinimum 8GB Ram/liliWired headset/liliQuiet working environment/lili(NO CHROMEBOOKS, NO LINUX OS)/li/ulpstrongBenefits/strong/pulliThe flexibility of working from home without having to go to the office/liliAn international and diverse work atmosphere :)/liliExtensive opportunities to learn from, and work with high-performing colleagues in a fast-paced environment * If you feel that this role is for you, please feel welcome to apply!
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