Office Assistant, New York

Job Description

Job Description We are looking for a dependable Office Assistant to support daily operations at a detail-oriented testing site in New York, New York. This Long-term Contract position is ideal for someone who enjoys a structured environment, delivers excellent in-person service, and can adapt to a variable schedule that may include Saturdays and occasional evening hours. The person in this role will help create a secure, organized, and welcoming experience for test takers while supporting administrative and front-desk activities.

Responsibilities:• Welcome test takers upon arrival, confirm identification, and guide them through the check-in process with efficiency and courtesy. • Carry out security screening procedures, including the use of handheld screening devices and other required verification steps. • Observe candidates throughout the testing session to protect exam integrity and respond promptly to concerns or irregular situations.• Maintain strict control of testing materials, equipment, and room conditions to ensure a secure and compliant environment at all times. • Document incidents clearly and escalate issues when needed to support policy compliance and timely resolution. • Provide front-desk and clerical supportsuch as answering inbound calls, scanning documents, and completing routine administrative tasks.• Assist with basic handling of office or testing equipment, including packing, unpacking, and moving materials as needed for site operations. • Support a fair and comfortable candidate experience by giving clear instructions, escorting individuals to and from testing areas, and addressing questions appropriately.• High school diploma or equivalent required; additional college coursework or education is a plus.• At least one year of face-to-face customer service experience in environments such as retail, hospitality, food service, or similar settings. • Ability to communicate clearly and professionally with visitors, candidates, and team members in both verbal and written formats. • Comfortable using Microsoft Windows and common office applications, including Microsoft Office, Outlook, and web-based systems.• Able to manage multiple tasks efficiently while maintaining accuracy, attention to detail, and confidentiality. • Must be able to lift up to 40 pounds, bend and stoop as needed, and move through testing and office spaces safely. • Capable of remaining seated or standing for extended periods and conducting regular walkthroughs of the testing room during exam sessions.• Visual ability to monitor computer screens and camera displays effectively while overseeing the testing environment.