Investigator Assistant, Norfolk

Investigator Assistant

Investigator Assistant Location: Hybrid1: This role requires associates be in the office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Investigator Assistant is Responsible for providing administrative support to the investigative unit and performing research on data to assist in identifying cases of potential overpayment or abuse.How you will make an impact: Collects, researches, and validates bills and claims data against relevant guidelines. Assists in preparation of statistical and financial analysis reports. Requests medical records and additional documentation required for investigation. Completes initial file set-up and tracks cases.Processes and tracks all incoming reimbursement checks. Assists in managing fraud hotline calls. Provides administrative support for investigative management and staff. Minimum Requirements: Requires a HS diploma or equivalent and minimum of 1 year experience; or any combination of education and experience, which would provide an equivalent background.Preferred Skills, Capabilities, and Experiences: Medical Billing experience Law enforcement/investigative knowledge Customer Service experience preferred Job Level: Non-Management Non-Exempt