Wav Single-Rider Program I&R Dispatcher, Berkeley

Transportation Dispatcher
Coordinate transportation services and support participants and drivers to ensure timely, accessible, and person-centered rides.
About Center for Independent Living, Inc.
The Center for Independent Living (CIL), founded in Berkeley as the nation's first independent living center, is a pioneer of the disability rights and independent living movement.
Our radical legacy is rooted in peer-led advocacy, cross-disability solidarity, and the belief that all people with disabilities have the right to live with dignity, choice, and freedom.
Today, CIL provides advocacy and direct services that increase awareness, collaboration, and opportunity among people with disabilities and the broader community.
Our programs equip people with skills, knowledge, and resources to challenge ableism, eliminate barriers, and pursue lives they value.
Position Summary
The Center for Independent Living (CIL) is seeking a detail-oriented and customer-focused I&R Dispatcher to coordinate ride scheduling and serve as the primary point of contact for program participants.
This role is responsible for scheduling transportation services, communicating with consumers, and supporting drivers to ensure safe, timely, and person-centered service delivery.
The I&R Dispatcher plays a key role in ensuring transportation services are responsive, organized, and aligned with CIL's mission of promoting independence and community access for individuals with disabilities.
Essential Duties & Responsibilities
Scheduling and Dispatch Coordination
Receive and process transportation requests via phone, email, or other communication channels
Schedule and assign rides based on driver availability, location, and participant needs
Coordinate daily transportation schedules to support efficiency and timeliness
Monitor active trips and make real-time adjustments to address delays or changes
Consumer Communication
Serve as the primary point of contact for participants requesting transportation
Provide clear, timely, and respectful communication regarding scheduling and updates
Respond to questions and concerns in a professional manner
Maintain a person-centered approach that promotes dignity, independence, and accessibility
Driver Support
Communicate trip details, updates, and access needs to drivers in a timely manner
Support drivers with route information, scheduling adjustments, and problem-solving
Ensure drivers have accurate and complete trip information prior to assignments
Documentation and Recordkeeping
Maintain accurate records of ride requests, schedules, cancellations, and completed trips
Track trip details, including times, locations, and driver assignments
Support data collection for program reporting and evaluation
Program Support and Compliance
Follow established procedures, policies, and safety protocols
Maintain confidentiality of participant information
Identify scheduling trends, service gaps, and opportunities for improvement
Qualifications & Requirements
23 years of experience in dispatching, scheduling, customer service, or administrative support
Proficiency with computers, scheduling systems, and standard office software
Ability to manage multiple tasks in a fast-paced environment
Ability to perform essential job functions with or without reasonable accommodation
Preferred Skills & Attributes
Compassion, patience, and commitment to supporting individuals with disabilities
Strong interpersonal and communication skills with a calm and adaptable approach
Experience working with diverse communities, including Black, Indigenous, communities of color, and low-income populations
Cultural responsiveness and commitment to equity and inclusion
Dependability and strong sense of responsibility
Ability to work in-person and travel locally as needed
Commitment to anti-racism, LGBTQIA+ liberation, gender and economic justice, and anti-ableism
Familiarity with Independent Living, Disability Rights, or Disability Justice frameworks (or willingness to learn)
Knowledge of Bay Area roadways and traffic patterns (a plus)
Strong organizational, time management, and problem-solving skills
Ability to work collaboratively with staff and community partners
Lived experience with a disability preferred
Bilingual/bicultural candidates encouraged to apply
Work Schedule & Expectations
Full-time position; schedule may vary based on program needs
Regular coordination of transportation services with variability in daily workload
Occasional evenings or weekends may be required
Physical Demands
Ability to remain stationary for extended periods
Ability to communicate effectively via phone, email, and video
Ability to process and exchange accurate information
Reasonable accommodations will be provided in accordance with applicable laws.
How to Apply
Please submit a resume and a cover letter describing your interest in this position and how your lived and/or professional experiences connect to our mission and values.
All job offers are contingent on successfully passing a pre-employment background check.
If you require a reasonable accommodation at any stage of the application or hiring process, please contact the Hiring Team at ******.
Equal Opportunity Employer Statement
CIL Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity), national origin, disability, age, sexual orientation, or veteran status.
Persons with disabilities, veterans, women, and individuals from historically marginalized communities are strongly encouraged to apply.
CIL is an E-Verify participating employer.
Salary
$***** - $***** per hour