Desktop Support, Ocala

Role: Desktop Support

Location: Ocala, FL 34471 - Onsite

Key Responsibilities:

Technical Support: Respond to user inquiries via phone, email, or in-person. Diagnose and resolve hardware, software, and network issues. Guide users through step-by-step solutions and class room support Incident Management:

Record and track incidents and service requests using a ticketing system. Prioritize and escalate issues as necessary to ensure timely resolution. Follow up with users to ensure issue resolution and customer satisfaction.

Maintenance and Troubleshooting:• Perform routine maintenance on computer systems and networks. • Install, configure, and update software and hardware. • Maintain and troubleshoot printers, scanners, and other peripheral devices.