Desktop Support, Ocala
Desktop Support, Ocala
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Ocala 34470, USA -
Posted: less than a week ago
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Description
Desktop Support
Location: Ocala, FL 34471 - Onsite Key Responsibilities
Technical Support: Respond to user inquiries via phone, email, or in-person. Diagnose and resolve hardware, software, and network issues. Guide users through step-by-step solutions and classroom support Incident Management: Record and track incidents and service requests using a ticketing system.Prioritize and escalate issues as necessary to ensure timely resolution. Follow up with users to ensure issue resolution and customer satisfaction. Maintenance and Troubleshooting: Perform routine maintenance on computer systems and networks. Install, configure, and update software and hardware.Maintain and troubleshoot printers, scanners, and other peripheral devices.
Location: Ocala, FL 34471 - Onsite Key Responsibilities
Technical Support: Respond to user inquiries via phone, email, or in-person. Diagnose and resolve hardware, software, and network issues. Guide users through step-by-step solutions and classroom support Incident Management: Record and track incidents and service requests using a ticketing system.Prioritize and escalate issues as necessary to ensure timely resolution. Follow up with users to ensure issue resolution and customer satisfaction. Maintenance and Troubleshooting: Perform routine maintenance on computer systems and networks. Install, configure, and update software and hardware.Maintain and troubleshoot printers, scanners, and other peripheral devices.
Highlights
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Company nameUnited IT -
Job positionDesktop Support
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