Customer Service Representative, Hobbs

Customer Service Representative
Responsibilities of Customer Service Representative include, but are not limited to:
Responding to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses
Problem-solving customer issues with effective solutions that comply with company policies
Checking availability of stock and shipping dates
Quoting prices, filling orders to customer specifications and processing sales data via computer, maintaining high accuracy and attention to detail
Assisting the outside sales team by preparing price quotes and sourcing products
Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs
Maintaining a positive and empathetic attitude towards customers at all times
Qualifications of the Customer Service Representative include, but are not limited to:
Excellent communication and interpersonal skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Great problem-solving aptitude and initiative
Detail-oriented with a focus on providing outstanding customer service
Able to collaborate with team
Capacity to stay calm under pressure and handle stress effectively
Regular in-person attendance required
Physical Demand: Able to lift and maneuver up to 50 lbs.
and to safely use lifting equipment if needed
Working Conditions: Office Environment
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7:00am-5:00pm
Travel: N/A
Education: High school diploma or GED required
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits.
All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience.
Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test.
DXP is an equal opportunity employer and participates in E-Verify.
EOE/M/F/D/V.