Customer Support Manager, Odessa

Customer Support Manager

Select's Customer Support Manager oversees the management of client accounts and develops policies and processes to ensure positive relationships with clients. Essential Functions Meets regularly with assigned client accounts, by phone or in person. Ensures that clients are consistently satisfied with the organization's product and services, and resolves escalated issues.Evaluates the client's needs and proposes potential solutions. Serves as a single point of contact for the client and may coordinate the work of client service teams. Identifies and escalates cross-selling or upselling opportunities. Provides client trainings or basic support. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Work Experience 6 or more years of related working experience is required. Physical Demands and Work Environment This position works inside a climate-controlled environment. The Company will supply adequate training and equipment to perform the functions of the job. Monday– Friday, 8am-5pm.Involves sitting at a desk for extended periods of time. Needs high degree of concentration in a busy area. Ability to lift up to 25lbs. Reports to Sales VP. Education Bachelor's degree in a related field or equivalent working experience is required. Skills Ability to work as part of a team.Oral and written communication skills. Customer/client orientation. Detail oriented. Ability to meet deadlines. Project management skills. Interpersonal skills. Self-direction. Select Water Solutions is an equal opportunity employer. It is Select's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.Select Water Solutions requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency's Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.Select Water Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.