Customer Service - Business Process Specialist, Utah

Overview:
Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Armada and Arc’teryx.  We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports.  Join us.

What You'll Do:
We are currently seeking a Business Process Specialist for our Salomon Team. This O2C systems expert provides an intricately maintained package of systems while using in-depth expertise.  They will provide the businesses and various affected departments with the ability to deliver an unparalleled service experience.  This individual will need to think creatively to manage, evaluate and develop the various O2C systems and processes.  This will affect both regional and global areas throughout the business to increase efficiency.  This individual will play an essential role in providing internal and external customers with seamless experience through set up and use of our O2C systems.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform a combination of these essential duties and responsibilities satisfactorily that are shared with other specialists in the team: 

Maintain pricing for the North American outdoor brands

Manage back-office functions in SAP for Customer Experience including: delivery priorities, payment dating, RDD’s, mass orderbook maintenance, etc

Stakeholder in sales program review process to ensure smooth automated execution

Assist in new account setup to ensure accuracy including managing new Sold To and Ship To account setup requests for EDI partner.

Analyze compliance chargebacks, determine and establish process improvements to avoid future chargebacks

Lead EDI integration process, collaborating with Sales team to prioritize setups

Coordinate with internal and external teams to review EDI mapping requirements and execute EDI testing and integration to meet needs of all involved parties

Monitor SAP interfaces for IDocs in error

Monitor and correct errors for inbound and outbound EDI documents

Assist in maintenance of Gentran tables for EDI document mapping

Provide SAP training to Key accounts representatives for EDI processing

Setup and maintain contract matching settings for EDI accounts

Setup and maintain cross reference table for SAP account numbers to customer account locations for ASN and invoice transactions

Maintain delivery date adjustment table to translate customer supplied requested shipment and cancel dates to SAP

Work with credit team to maintain customer master records for EDI partners

Analyze material master and inventory records

Review current allocation logic and implement changes to maximize service and revenue

Build out allocation analysis and reporting, partner with stakeholders to take appropriate action

Review vendor compliance manuals and provide feedback relating to business processes

Effectively communicate with multiple departments and brand contacts

Identify system and process improvements

Create process documentation as needed

Lead and participate in special projects including: training, order book maintenance, migrations

As needed help with influx of operations workload during busy season & training

What We're Looking For:
We seeking a candidate that holds Bachelor’s Degree; however, a combination of education and work experience will be considered.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

REQUIRED EDUCATION & EXPERIENCE 

Bachelor’s Degree, preferably in Business or Information Systems. High School Diploma or GED may be substituted for requirement as determined by leadership

4 years of related work experience in SAP and project management

Experience in customer service preferred. Optimally in winter & outdoor sports equipment

In depth understanding of SAP, CRM tools (Sales Force), and Order2Cash processes

 

QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES

 

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

High Proficiency in Microsoft Suite (Outlook, Word, Excel, Teams)

Strong interpersonal skills and ability to empathize with customers in sometimes intense situations

Self-Driven ability to multi-task and quickly change priorities/focus based on business needs, immediate demands, and to complete all duties on time

Excellent communication skills and self-confidence to work independently with an array of business areas, providing presentations and training

Capable to think strategically and tactically, ability to challenge status quo

Strong project management skills

Strong troubleshooting skills

Ability to influence stakeholders up and down the organization

Knowledge of ANSI X12 EDI and EDIFACT standards

Knowledge of various Communications technology solutions (VAN, AS2, FTP)

Knowledge of IDoc structures and processes

Support team development and cohesion

Some travel may be required for new implementation support, SAP support, and warehouse/freight support

 

What We'll Provide

 

This role is based at the regional headquarters for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski spots and other outdoor recreation.  We offer a great work environment with talented & passionate colleagues all over the world!  Other benefits and perks include: 

Medical, dental and vision

401k with company match

Life insurance, pre-tax transit benefit program

Discounts on Amer Sports products

Smart casual dress

Free gym membership and ski pass

Summer hours

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.