Customer Service Rep, Centralia

NorPlex Customer Service Representative
The NorPlex Customer Service Representative is responsible for providing responsive, accurate, and professional support to customers.
This role serves as the primary point of contact for order management, issue resolution, and general inquiries, ensuring a positive customer experience and supporting overall business performance.
Key Responsibilities
Serve as the primary contact for customer inquiries via phone, email, and/or other communication channels
Process customer orders accurately and in a timely manner
Provide order status updates, shipping information, and product details
Resolve customer issues, complaints, and service concerns with professionalism and urgency
Coordinate with internal teams (sales, production, shipping, and logistics) to ensure customer needs are met
Maintain accurate customer records, order data, and communication logs in the system
Identify and escalate complex issues when necessary
Support continuous improvement efforts in customer service processes
Ensure adherence to company policies, procedures, and service standards
Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred
13 years of customer service or related experience (manufacturing or distribution environment preferred)
Strong communication skills (verbal and written)
Excellent problem-solving and conflict-resolution abilities
High attention to detail and accuracy in data entry
Ability to multitask in a fast-paced environment
Proficiency in Microsoft Office and ERP/CRM systems (preferred)
Core Competencies
Customer focus and responsiveness
Accountability and follow-through
Team collaboration
Time management and prioritization
Professionalism under pressure
Work Environment
This role is typically performed in an office or plant-adjacent environment with regular interaction across operations, sales, and logistics teams.