Performance Operations Support Associate, Owensboro

Job Title

Performance Operations Support Associate Job Description

Performance Operations Support Associates provide operational and administrative support for mortgage loan audit activities. This role helps ensure loan data, billing information, and supporting documentation are accurate, complete, and aligned with internal procedures and quality standards. The position supports servicing readiness through detailed file review, discrepancy identification, data maintenance, and exception processing in a production-based environment.Key Responsibilities

Review non-consumer mortgage loan files to identify discrepancies between system data and supporting documentation. Complete billing statement updates and audit activities to support servicing readiness and operational accuracy. Perform data entry, data maintenance, record keeping, tracking, research, and exception processing.Use internal systems and tools to validate information, resolve discrepancies, and maintain accurate loan records. Support compliance with internal policies, procedures, and applicable regulatory standards. Maintain quality and productivity standards in a production-based environment. Adapt to shifting business priorities and support different functions across the department as needed.Partner with team members, quality assurance partners, and leadership to promote accurate and timely work execution. Basic Qualifications

- High school diploma or equivalent - Two to four years of experience in business and general office environment Preferred Skills/Experience

Demonstrated ability to perform detailed, accurate work in an operations, administrative, or production-based environment. Strong attention to detail and ability to identify errors or discrepancies within documents and data. Ability to follow established procedures, meet quality expectations, and manage time effectively.Willingness to learn multiple functions and adapt to changing business needs. Effective verbal and written communication skills and ability to work collaboratively across teams. Experience reviewing loan files, financial documents, billing information, or other regulated documentation. Experience with audit, quality review, operations support, or exception processing activities.Comfort working with multiple systems, reports, and document images to complete research and validation tasks. Experience in mortgage servicing, loan operations, or a related financial services environment. This role is scheduled Monday through Friday with flexible hours between 6:30 a.m. and 5:00 p.m. The position follows a hybrid schedule with three days in office and is based in Owensboro, Kentucky.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits

Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunitiesAdoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.Pay Range: $20.00 - $20.91