Computer Support Specialists - Desktop Engineer, New York

Job Description:

Pay Range: $18hr - $21hr

Responsibilities:

Provide technical support to campus users by diagnosing and resolving hardware, software, and peripheral issues.

Install and support computers, mobile devices, printers, and lab equipment across academic and administrative environments.

Maintain And Support Enterprise Communication Systems Including:

Alcatel-Client VOIP and OmniVista 8770.

OpenTouch Voicemail.

Redbox voice recording (VOIP, radio, analog).

Microsoft Teams Voice (deployment and management).

Manage and deploy devices using KACE and JAMF endpoint management platforms.

Process and resolve service tickets using TeamDynamix.

Provide support for LogMeIn Rescue remote access tools.

Troubleshoot and support AV systems including Crestron and assist with basic audio production.

Manage campus printing solutions through PaperCut.

Maintain IT equipment inventory, service records, and system/network access control for supported environments.

Collaborate with vendors and technical support teams for issue resolution.

Assist in supervising student workers within the service desk function.

Deliver executive-level XX glove IT support as needed.

Required Qualifications:

Proven experience in desktop engineering, technical support, or IT operations preferably in a higher education or enterprise environment.

Strong working knowledge of voice communication systems, AV technologies, and desktop hardware/software.

Experience with enterprise IT tools including KACE, JAMF, TeamDynamix, and LogMeIn Rescue.

Familiarity with Crestron systems and campus AV environments.

Excellent communication, documentation, and customer service skills.

Ability to work independently while also collaborating effectively with diverse campus constituents.

XX glove executive support experience is a strong plus.

Occasional evening and weekend hours required.