Welcome Center Specialist | Part-Time | Acrisure Arena, California

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:
The Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.

 

This role will pay an hourly rate of $20.00.

 

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

 

This position will remain open until July 31, 2025.

About the Venue:
 America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and acoustically designed for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities:
Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service

Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.

Front desk responsibilities

checking-in program participants

conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration

welcome the public, provide venue information and directions

Professionally and accurately execute policies and procedures

Intake and outtake of skate and equipment rentals for the public

Help with sizing, lacing & cleaning skates upon return

Support birthday party schedules, set-up, and execution

Communicate clearly and professionally with guests and staff

Execute policies and procedures professionally and accurately

Accurately handle register transactions

Process transactions for purchases and rentals

Daily cleaning tasks within the department

Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales

Attend all required training sessions and staff meetings

Maintain a clean and safe facility

Responsible for alerting managers to any unsafe or potentially hazardous ice conditions

Qualifications:
Recreation facility or other customer service front desk experience

Cash & sales transaction management

League, facility schedule management

Strong verbal communication skills, with the ability to present and communicate with customers

A high degree of personal integrity and consistently put the interests of the organization first

Excellent communicator

Preferred Experience & Qualifications:

Experience with youth sports at the recreational and elite level

Understanding of event and on-ice programming

2+ years work experience at an ice facility or other related sports complex

Experience with sports scheduling software (preferably DAYSMART)

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.