Customer Service Representative, Broadview Heights

Customer Service Representative
Jani-King, which celebrated the company's 50th year anniversary in ****, is the world's largest franchise based, commercial cleaning company and is proud to be the official cleaning company for both the Cleveland Cavaliers and the PGA of America.
Jani-King of Cleveland, representing the Northeast Ohio market for Jani-King, opened their doors in **** and has become the fourth largest Jani-King office in the United States while maintaining the same ownership that started the business over 30 years ago.
Jani-King truly take pride in their reputation as the leader in the commercial cleaning industry and value every employee who has dedicated themselves to helping Jani-King grow its well-deserved reputation.
Job Description
We are looking for a well-rounded, self-motivated, professional individual who is seeking a full-time career with a well-established organization.
This individual will be representing the Jani-King office in Northeast Ohio.
This role enables you to take ownership of your accounts as you work to establish relationships with your customers.
The ability to handle difficult conversations in combination with strong written and oral communication skills are required as you will be the first point of contact for inbound customer concerns.
You will also routinely reach out to your customer base to gather information on how services are going at their facility.
We are seeking an individual with great interpersonal skills to be the liaison between our customers, internal team, and franchisees to facilitate the timely communication that is vital to the success of our business.
This will require you to notate feedback in our database as well as organize and prioritize the information you receive.
You will work both independently and collaboratively with our field team to ensure that concerns are resolved for our customers.
Jani-King also offers a benefits package including paid holidays, paid vacation, healthcare including dental, vision and life insurance, and a Simple IRA plan with a 3% match.
Qualifications
1-2 Years of Customer Service Experience
Strong Problem Solving and Organizational Skills
Ability to Multi-Task and Prioritize
Excellent Written and Verbal Communication Skills
Ability to Handle Difficult Conversations
Strong Interpersonal Skills
Ability to Build Collaborative Relationships
Initiative and Thoroughness
Positive Attitude
Sense of Urgency
Proficient in Microsoft Office such as Word, Excel and Outlook
Additional Information
This is a full time position held Monday thru Friday from 8AM to 5PM.
All prospective employees will be subjected to a background check.
All your information will be kept confidential according to EEO guidelines.