Customer Solutions Assocaite, Solon

Customer Solutions Associate
The Customer Solutions Associate functions as the principal contact for customers, committed to providing outstanding customer experience by efficiently handling orders, ensuring effective communication, improving operational efficiency, and reducing waste throughout the Order to Cash process.
Primary responsibilities include:
Manage Customer Service: Drives customer satisfaction by consistently delivering high quality service
Order Filter: Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
Order Fulfillment: Contact customer when required due to Out of Stock or Stock Allocation issues
Billing: Collaborate with Billing in the resolution of billing issues that require customer contact
Education requirements:
High School Diploma required
Undergraduate degree strongly preferred
Experience:
Preferred: 1-2 years of Supply Chain experience in Order Management, Distribution, Inventory Management, Transportation, and Planning.
Skills:
Excellent written and verbal communication skills
Strong analytical aptitude with proven ability to analyze and interpret data
Developed problem-solving skills
Proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook)
Intermediate level Excel skills, including experience with large data sets and familiarity with creating and using v lookups and pivot tables
Proficiency in SAP and Power BI is preferred
Ability to work in a fast-paced environment and manage multiple priorities
Ability to work independently with minimal supervision