Customer Experience Representative, Brecksville

Customer Experience Representative

Join our team as a Customer Experience Representative

elevate customer satisfaction and drive success! Are you passionate about delivering exceptional service and ensuring seamless order processing? We are seeking a dynamic and detail-oriented Customer Experience Representative to be the vital link between our company and our valued customers. In this role, you will manage customer orders from receipt to invoicing, ensuring a smooth, accurate, and enjoyable experience for clients across domestic and international markets. Your expertise will directly contribute to our company's reputation for reliability, cost-effectiveness, and top-tier customer care.What you'll bring to the table: Proven experience in customer service, preferably within manufacturing, export, or supply chain environments (minimum 4 years). Exceptional communication skills, both written and verbal, with a knack for proactive problem solving. Strong attention to detail, with the ability to prioritize tasks and work independently or collaboratively.Technical proficiency in Microsoft Office applications and familiarity with SAP software; understanding of transportation concepts like Incoterms and shipping modes is advantageous. A passion for delivering outstanding service, with a proactive mindset and innovative approach to risk mitigation and process improvement.Nice to have skills: Experience working in international logistics and shipping. Knowledge of customer procurement portals and logistics documentation. Additional language skills or certifications in supply chain or customer service. Preferred education and experience: High school diploma or GED is required.Minimum of four years' customer service experience, ideally within a manufacturing or export setting. Other requirements: Ability to support and communicate effectively with internal teams and external partners, including warehouses and carriers. Willingness to serve as a trainer under supervision to share best practices and enhance team capabilities.A proactive approach to identifying opportunities for continuous process improvements. Ready to make a difference in a fast-paced, customer-focused environment? If you're looking for a rewarding role where your skills and initiative truly matter, we invite you to apply now and become a key player in our success story!