Customer Service, BDC Representative - Service Department, Washington

1225 North Autoplex Way, Pasco, WA 99301

Service BDC Representative

$18 - $23 /Hour + Bonuses!

Help Fill Our Service Drive & Be the Voice Our Customers Trust!

Previous Hospitality and/or Sales Experience in Any Industry Preferred.

is hiring a Service BDC (Business Development Center) Representative to support our fast-paced service department. In this role, you’ll answer inbound service calls, schedule appointments, make outbound (and cold) calls to bring customers in for maintenance, repair, and provide top-tier customer service for both our in-dealership and mobile service offerings. You’ll be a key part of keeping our service drive full the mobile vans on the road servicing customers and our guests happy.

If you enjoy talking to people, are great at staying organized, and want to grow in the automotive industry, this is the opportunity for you.

We offer:

 

Full-time

$18 - $23 an hour based on experience

Performance Bonuses

Commission

Factory Incentives and Spiff Programs

Paid Training

Medical, Dental, and Vision Benefits

Paid Vacation, Holidays, and Sick Time

401(k) with Company Match

Promotions from Within! Excellent Advancement Opportunity!

A Professional and Respectful Work Environment

Responsibilities - Service BDC Representative:

Answer inbound service calls and set up vehicle service appointments

Make outbound calls (including cold calls) to schedule customers for routine maintenance, recalls, or recommended service from a previous visit.

Support both our dealership and mobile service teams by scheduling efficiently and communicating clearly

Provide excellent customer service and follow up with customers to ensure satisfaction

Build relationships with guests to encourage repeat business

Log customer interactions and appointment activity in the CRM system

Assist with other duties as needed

Requirements - Service BDC Representative:

 

This is an onsite position

Experience in customer service, hospitality, retail, or sales (automotive experience is a plus but not required)

Comfortable making outbound calls and initiating conversations

Strong communication and relationship-building skills

Able to multitask and follow up with accuracy

Must be skilled with Computer Data Entry and Microsoft Word & Excel

Valid driver's license and clean driving record

 

 

As part of the respected Corwin Automotive Group, we offer a team-first culture, long-term career growth, and a supportive work environment. We’re not just looking for someone to answer phones - we’re looking for someone who helps create lasting relationships with our customers.

We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.