Client Services Onsite Refresh Technician, Paterson

Client Services Onsite Refresh Technician

Project Duration: June 2, 2025 -October 31, 2025

Location: East Hanover

Role Purpose:

Manage daily Refresh Deployments and peripheral swaps

Onsite Support

Windows 7 to Win10

Must have solid soft skills and be a good communicator

Must have valid license, along with the ability to lift 30lbs.

Responsible for maintenance of desktop/peripheral computing environment.

Hours of operation 6:30AM to 3:30PM/7:00 AM to 4:00PM, 8:00 to 5:00 or 9:00 to 6:00

Key Responsibilities

Installation, monitoring and service of the desktop hardware, software and peripherals

Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution

Remote Users Support

Attention to detail

Ability to maintain schedule, follow Outlook/SharePoint Calendars

Ability to troubleshoot (hardware, software and connectivity)

Attention to detail and ability to follow process

Knowledge of asset management and inventory control

Experience working in a team-oriented, collaborative environment with strong customer-service orientation.

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

Remove old device and return to stock

Some asset management responsibilities.

Good written and oral communication skills with clients and management as well as people skills.

Ability to lift

Other Ad Hoc Activities and Reporting as required

Technical Skills:

Solid knowledge of Windows (version 10 preferred)

Full Microsoft Office Suite and Operating Systems: Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint

Hands-on hardware troubleshooting experience

Ability to read and understand technical manuals, procedural documentation and OEM guides

Experience with Service Now ticketing system

Good understanding of Skype, VPN and mobile device support

Knowledge of IMAC, SLA's and Asset management, ITIL

General understanding of network infrastructure of DNS, Proxy servers and firewalls

Preferred Qualifications:

A minimum of 3 years' experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment.