Patient Account Representative, Glen Rock

Patient Account Representative

SportsMed Physical Therapy is seeking a Patient Account Representative to join our team in Glen Rock NJ. This position will begin training on site in Glen Rock, NJ and transition to Hybrid-Remote after 1-2 months. Responsibilities

Respond to high volume of inbound calls to resolve billing and collection issues with patients Ensure all billing changes, charge offs, escalations, interactions etc. are correctly documented in billing and/or HRM software in a timely manner Properly escalate billing issues where necessary Review new patient records in billing software and initiate billing processWork with clinic staff to resolve patient authorization issues Review existing claims in billing software and follow up on outstanding issues Review outdated claims in billing software to research and resolve as necessary Review outdated claims in billing software and prepare for collection as necessaryFollow company processes and procedures carefully Prepare and update summary documentation as required Other duties as assigned by management Ability to meet deadlines and expected collection goals Ability to work independently, and be self-motivated Strong critical thinking and investigative skills.Qualifications

HS Diploma required, two years post-secondary education preferred Minimum 2 years' experience with medical billing required (1 year with 2-year college degree or greater) Solid understanding of medical billing software and procedures preferred (Kareo, WebPT, Navinet, CMD, etc.) Experience with HRM software such as WebPT preferredAbility to multitask and manage time effectively with minimum supervision Excellent written and verbal communication skills Strong Excel skills Outstanding problem-solving and organizational abilities Keen attention to detail with strong analytical skills A professional, courteous, enthusiastic, and conscientious attitude, willing to fulfill group goals and work requirementsAbility to deal positively with coworkers and supervisors, and support management decisions Ability to function as a contributing team member while meeting deadlines and productivity standards Bilingual-Spanish highly preferred Both in-network and out-of-network billing experience What We Offer

Competitive pay Excellent career growth opportunity Medical, Dental, Vision, Life and Disability insurance PTO, sick time, paid holidays, 401k Pay Range: $20.00 - $23.00 per hour