Workforce Management Analyst, Texas

Responsibilities:
Position Responsibilities:  

Create, monitor, and adjust team schedules to meet business needs, ensuring appropriate coverage throughout the day 

Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives 

Assist in budgeting and tracking of operational expenses, cost to serve, & cost per interaction 

Generate and review daily/weekly/monthly performance KPI and report to respective stakeholders 

Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, & present insights and recommendations based on findings 

Generate and report forecasting using our suites and tools, & support ad hoc forecasting/reports requested by leadership 

Other duties as assigned 

Qualifications:
Required Education and Experience:  

Bachelor’s Degree and 3 plus years of related experience or High School Diploma/General Education Diploma and 6 plus years of specific experience

Benefits:
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands:
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening:
Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency:
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.