Vice President, Customer Strategy & Operations, Phoenix

Vice President, Customer Strategy & Operations
About the Company
Innovative cloud-based software company specializing in restaurant management solutions
Industry
Software Development
Type
Privately Held, Private Equity-backed
Founded
****
Employees
********
Funding
$200+ million
Categories
Information Technology & Services
Restaurants
Food & Beverage Industry
Hotel Accommodations
Technology
Accounting
Productivity Tools
SaaS
Software
Specialties
catering software
restaurant operations software
restaurant accounting software
restaurant pos integration
franchising software
intercompany accounting
food & labor cost control
restaurant management
inventory management
staff scheduling
and reporting and analytics
About the Role
The Company is seeking a Vice President of Customer Strategy and Operations to play a pivotal role in the organization's transformation and growth.
The successful candidate will be a strategic partner to the Chief Customer Officer, driving the reshaping of the customer strategy business planning process and leading initiatives that support the company's evolution.
This role demands a leader with a proven track record in business strategy, operations, and change management, particularly in the context of SaaS or technology-driven environments.
The VP will be responsible for scaling business operations, establishing a services product management function, and ensuring the CS organization is equipped with the necessary processes, systems, and technologies to deliver top-notch results.
To excel in this position, candidates must have a minimum of 10 years' GTM operations business experience, with at least 5 years in project and/or program management.
The role requires a leader with exceptional strategic thinking, the ability to influence at all levels, and a consistent record of delivering results in large-scale, cross-functional projects.
The VP will also be tasked with budget planning and management, team leadership, and driving a culture of high performance and continuous improvement.
A can-do attitude, high emotional intelligence, and a proactive approach to problem-solving are essential.
The ideal candidate will be a strong communicator, a relationship builder, and will demonstrate a deep commitment to the mission of the company.
Hiring Manager Title
Chief Customer Officer
Travel Percent
Less than 10%
Functions
Operations
Strategy