Customer Service Print Production Spec, Pennsylvania

Job Description

Have experience in Printing and looking to transition into Customer Service? Or do you have a solid resume of providing excellent Customer Service in another production/manufacturing environment?  If so, this position may be for you! 

Coordinate production of printed materials, or print-related services for the company's clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through the final disposition of the product.  This is an onsite position (not remote). 

Responsibilities:

Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership

Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.

Build and maintain client relationships

Ability to consult with clients & production to execute plans

Establish own priorities in order to meet the demands of the business

Often manages high profile / larger volume and/or complex accounts

May mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise

Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.

May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.

May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.

Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.

May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product.