Confirmation Call Center Manager, Pittsburgh

Confirmation Call Center Manager– Pittsburgh, PA

Cousins Roofing, Siding&Decks– Pittsburgh, PA Salary: $55,000 – $80,000 annually + bonus opportunities Benefits: Medical, Dental, Vision 401(k) Paid Vacation Professional Development Casual dress code Free snacks Company discounts Free parking Now Hiring – Experienced Call Center Manager Cousins Roofing, Siding&Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA. This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company. About the Role

As the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. This role plays a key part in supporting sales operations and maintaining high customer satisfaction. What You'll Do

Schedule and confirm customer appointments Hire, train, and manage Call Center Representatives Handle inbound and outbound calls Provide excellent customer service and resolve issues Manage sales representatives' schedules Track performance and ensure team meets weekly and monthly goals What We're Looking For

Prior call center management experience required Strong communication and leadership skills Customer service experience with conflict resolution ability Proficiency with computers and CRM systems Ability to work evenings and weekends as needed Organized, detail-oriented, and results-driven Why Join Cousins Roofing, Siding&Decks

Competitive salary with bonus opportunities Comprehensive benefits package Supportive and professional work environment Opportunity for growth and development Established and reputable company If you're an experienced leader ready to take the next step in your career, apply today.