Customer Service Representative - Firstenergy - Open …, Fairmont

Customer Service Representative
Industry: Customer Service Pay Rate: $18 / hour
Job Description
OPEN INTERVIEWS!
Date: Monday, May 11th Time: 12 PM to 4 PM Address: **** Fairmont Avenue Fairmont, WV ***** Stop in any time during this window to meet with the FirstEnergy teamno appointment needed.
We look forward to meeting you and discussing the Customer Service Representative opportunity!
EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy!
The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy.
Work responsibilities will include responsible for handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction.
Respond to customer inquiries via phone regarding electric services, billing, and service outages
Assist customers with account setup, payments, and service modifications
Process service requests, including new connections, disconnections, and transfers
Provide accurate information on rates and policies
Troubleshoot and resolve billing discrepancies and payment issues
Handle customer complaints with professionalism and escalate complex issues as needed
Document customer interactions and transactions in the company's system
Qualifications: High school diploma or GED required Previous customer service experience Strong verbal and written communication skills Ability to handle high call volumes and multitask effectively Proficiency in Microsoft Office Suite and customer management systems Problem-solving skills with the ability to de-escalate difficult situations
Work Schedule: Training: Monday-Friday 8am-4:30pm After training: Call center hours are Monday-Friday 8am-6pm Mandatory and voluntary overtime and on call scheduled as needed
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).