Dispatch/Call Center, Greensburg

Dispatch/Call Center
Corporate Headquarters - Greensburg, PA *****
Dispatch/Call Center Specialist
Do you like to be around people?
Do you like the feeling of knowing that you were instrumental in helping someone get the care they needed?
Do you like to be challenged and work in a team environment?
If your answer is 'YES'Express Mobile Diagnostic Services, LLC just may be the perfect partner for you!
Responsibilities
Accept phone calls using telephones and computer database systems to place exam orders.
You are often the first impression that a client has of Express Mobile always approach a call with a smile
Direct all customer inquiries to appropriate supervisors.
Receive and prepare work orders via fax, phone calls, online, etc.
Monitor and followup with personnel and/or service locations for follow-up on exams.
Assist with logistically routing the technicians for timely/efficient routes.
Record and maintain files and records of customer requests.
Flexible to working any shifts necessary including weekends, evenings and some on-call shifts when necessary.
Upload exam images/reports using our PACs software system.
Qualifications
Must be knowledgeable with computer skills in MS Word, Excel, and/or data entry
Excellent Communication Skills (both phone and written)
Ability to multi-task and quick to learn
Positive Professional Demeanor-Excellent Customer Service Skills
Independent Worker
Extremely Detail-Oriented
Respond to duties as directed by Supervisor and/or Express Management team members
Education and Specifications
High School Diploma or equivalent GED
Medical & Billing/Terminology preferred
Drug/Alcohol Free/Negative Drug Screening
Clean Criminal Background History